Frequently Asked Questions
About Our Products
What kinds of products do you sell?
We create premium digital planners, memory journals, life writng story kits,family tree templates, and end-of-life planning resources — all designed to help you and your family capture, preserve, and share life stories. We also offer bespoke life writing services and guidance.
Are your products physical or digital?
We offer both! Some of our products are digital downloads — once your purchase is complete, you'll receive a link to download your files immediately. We also offer physical products that are shipped to addresses in New Zealand and Australia. Just ask for a quote on shipping for other countries and we'll happily provide.
Can I use your products if I'm not very tech-savvy?
Absolutely. Our products are designed to be easy to use. Most are available as printable PDFs or fillable digital files. If you ever need help, just get in touch — we're always happy to assist.
Are your products a one-off payment or a subscription?
All of our products are a one-off payment. There are no subscriptions, no recurring charges, and no hidden fees. You pay once and the product is yours to keep and use forever.
Payments & Security
Is it safe to enter my card details on your store?
Yes, absolutely. Your payment is processed by Shopify Payments, one of the world's most trusted payment platforms. We never see or store your card details — they are handled entirely by Shopify's secure, encrypted system. Shopify holds PCI DSS Level 1 compliance, the highest level of payment security certification in the industry.
You'll also see a padlock icon in your browser at checkout, confirming your connection is fully encrypted. Read more about how your payment is protected →
What payment methods do you accept?
We accept all major credit and debit cards. PayPal may also be available at checkout for added peace of mind.
Will I be charged again after my purchase?
No. All purchases are one-off payments. You will never be charged again unless you choose to make another purchase.
Downloads & Delivery
How do I receive my download after purchasing?
As soon as your payment is confirmed, you'll receive an email with a download link. You can also access your downloads at any time by logging into your account on our store.
Do you ship physical products?
Yes! We ship physical products to New Zealand and Australia. Shipping details and estimated delivery times will be shown at checkout. We are also happy to ship to other countries and will provide a quotation on request.
What if I have trouble downloading my files?
Please get in touch via our contact page and we'll sort it out for you promptly.
Getting in Touch
How can I contact you?
We'd love to hear from you. Email us directly at annette@forgetmenotlifewriting.com. We're a small, personal business and we always respond.